Leonardo Boutique Hotel Krakow Old Town

We loved everything about this hotel! This place is exceptional! We stayed here many times by now and we always come back to this hotel when we are in Kraków. People who work in this hotel are the biggest asset: everyone: members of staff at the reception desk, kitchen staff at breakfast, room attendants, members of staff working at the bar and in the kitchen, waiters and waitresses, everyone is kind, competent, helpful and never anything is too much trouble for anyone. We received an unexpected room upgrade which was a lovely surprise (free of charge). Besides this, when leaving, we forgot to take our own travel water bottles from the fridge in our room - and to my request - they were kept safely until days later we went back and collected them. People who work in this hotel are wonderful people in a wonderful place. The hotel itself is always exceptionally clean, it's modern and very well kept. The food in this hotel is amazing! Breakfasts are divine! There is so much variety at breakfasts, so much choice and whoever in this hotel is responsible for decisions regarding what is served at breakfasts maintains a perfect balance - sharing Polish food traditions and Polish delicacies combined with continental breakfasts choices leads to a situation where anybody from any part of the world will find something delicious to eat first thing in the morning. The location of this hotel is fantastic. We walk everywhere from this hotel: to Wawel, train and coach stations, Słowacki Theatre, Kazimierz, main square, Sukiennice, Floriańska, Galeria Krakowska and so on. We definitely be back again. We recommend Leonardo Boutique Hotel Old Town to everyone - you will not be disappointed.

Everthing was ok, only thing I or we noticed was the receptionists only one male receptionist was smiling and giving eye contact when you come in the hotel or stepping out of the elevator - mostly the ladies are just sooo focus on the computer screen - I don’t think it’s work related what they are looking because they are smiling at the screen not sure maybe watching something- receptionists should be more graceful - not like a robot - but when you approach to ask question they are fine - maybe I am just comparing the receptionists from recent trip to Asian countries - they greet you with a smile as soon as they see you come it and out of the hotel - that’s all

This is an all-round EXCELLENT boutique hotel. The staff are GREAT - reception staff are very helpful and English is understood. The location is excellent - only 5 minute walk to the main square but just enough away to be pretty quiet (there is a main road outside but the rooms are well soundproofed). We didn't have the hotel breakfast but there was a great little cafe about 30m up the street. The restaurant meals were good (although we ate out mainly) and the hotel bar's prices were comparable to those of bars in the square. There is also a nice, quiet, shaded patio. We would certainly re-book here for a return trip (Krakow is a great city by the way; charming, relaxed, friendly and prices are refreshingly reasonable compared to the rip-off UK).

The location is excellent for Old Town, Wawel Castle and riverfront activities. It is well connected to other areas with good train connections close nearby. Bed was comfortable and there are a variety of pillow options, though the one provided was perfectly fine. Breakfast was delicious and had a good variety, it did get quite busy after 730. Staff were quite pleasant and helpful, especially as our grasp of the language is minimal. It was very English-speaking friendly. I changed plans to stay at this location a second time at the end of our Poland vacation as it fits every need and want we had for a property

It had beautiful decor and was spotlessly clean and smelled like a spa when entering the lobby. The beds were huge and super comfy. Literally everything we needed was in our room, including fresh bottles of water replenished each time our room was serviced.